The Canadian Tourism Commission is not active in The Netherlands but the country remains an important market for Alberta and Canada’s West. In an effort to further increase visitation from The Netherlands and other primary European markets (United Kingdom and Germany), and to ensure the long-term sustainability of new non-stop air service from Amsterdam to Calgary, Travel Alberta is working closely with KLM to coordinate joint marketing activities. Travel Alberta also partners with Tourism British Columbia to promote the Canada's West brand to the Dutch consumer.
Dutch travellers go through an intensive information gathering process prior to their holiday outside Europe, and use multiple sources to gather information on their destination. Decisions about holidays outside Europe are not impulsive; most travellers book two to six months in advance. Several sources are consulted for information: Internet, travel agencies, family and friends, television programs, travel fairs, travel books and the Canadian embassy. Word of mouth also plays the role of key influencer at different stages in the information gathering and decision making process for holiday destinations.
In The Netherlands, we will reach our targeted travellers by the following channels: consumer, travel trade, media and public relations with the largest investment in the consumer channel.
- Strengths
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- Strong relationship with KLM
- Most Alberta DMO’s and a few SME’s are active in the market and do want to do business there
- Direct non-stop flight from Amsterdam to Calgary
- Long and dependable ski season mid November to early May
- Successful joint marketing activities executed with tour operators in tandem with Tourism BC under the Canada’s West banner
- Air access is good; KLM has increased capacity on Calgary flights by 16% in 2011
- Flow markets – 80% of flight traffic comes from UK, Germany, Scandinavia, United Arab Emirates, France
- Weaknesses
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- Weakened global and domestic economies
- CTC and other PMOs not present in The Netherlands with representation
- Canada and Alberta not a top of mind destination
- There is a growing interest in experiential travel but the images used to sell Canada are more about “observing” not “participating”
- Travel Alberta has no in market representative outside of our relationship with KLM
- Alberta product beyond the main icons is under represented in receptive tour operator tariffs for both activities and accommodation making conversion through travel trade channels limited in product extension or itinerary extensions
- The 3 year partnership agreement with KLM will end March 31, 2012
- Opportunities
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- Communicate that Canada can provide a balanced vacation experience with unique natural and cultural attractions
- Leverage the new brand and top vacation experiences in consumer and joint marketing programs to make Alberta more compelling to the consumer
- Online sales showing strong growth so Travel Alberta should develop campaigns with Online Travel Agencies.
- Growing trend seen in the adventure/trekking holidays segment this aligns with Travel Alberta’s brand.
- Threats
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- Fierce competition
- Low-cost carriers favoring short-haul destinations
- Emerging destinations in Africa, South America and the Middle-East
- Air fares into the US are much cheaper than direct flights in Canada
- Fluctuating exchange of Euro versus US and Canadian Dollar
- Canada perceived as relatively expensive. Volatility in the fluctuation of exchange rates creates the perception that Canada is more expensive than competing destinations