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FAQs

  • How much does it cost to participate in ATIS?

    ATIS is a marketing tool provided at no cost to Alberta Tourism Operators. Aimed at increasing a tourism business's online exposure, ATIS is a powerful marketing tool that stores and manages Alberta Tourism content into one single platform.

  • Who qualifies to enter content into ATIS?

    Download the ATIS Business Rules to see whether your business or event is eligible for submission into ATIS.

  • How do I set up an ATIS account?

    To learn how to set up an account, review our Getting Started Checklist and review Setting Up An Account.

  • Where do I log into ATIS?

    You can access ATIS by visiting atis.travelalberta.com and simply enter your username and password.

  • I have forgotten my username and/or password. What do I do?

    You can have your username and/or password emailed to you by using the Forgot Your Password? feature at atis.travelalberta.com. This feature sends your username and/or new password to the email address on your ATIS account. If you do not receive a response when using this feature, please email us at atissupport@travelalberta.com to confirm or change the email address on your account. For more information check out Forgot Password in the How-to Manual.

  • Can I change my ATIS account information after my account has been set up?

    To change your ATIS account information, log into your account and choose Admin, My Account and Edit My Details. For more information, visit Updating your ATIS Contact Information or Closing your ATIS Account in the How-to Manual.

  • How many content items can I enter into ATIS?

    Each ATIS account can have multiple listings attached to that account, and each listing might have multiple accounts attached to it. If you have access to a listing, you may edit, delete or view reports for that listing. For more information please review the Business Rules.

  • Where will my listings be displayed?

    Tourism operators can expect their business information to be displayed across a number of Travel Alberta owned channels including: travelalberta.com, industry.travelalberta.com, campaign websites, email marketing campaigns, social media, Visitor Information Centres and Contact Centres. 

    In addition to appearing on Travel Alberta owned channels, your ATIS listing has the potential to appear on other third-party sites through our distribution agreements and therefore all content entered into ATIS must be cleared for third-party distribution.

  • How long will it take for my information and postings to appear on these channels?

    It will take up to 48 hours for listings and events to be approved. It will take up to 10 business days for articles to be approved.

  • What kind of content can I load into ATIS?

    You can load four types of tourism content into ATIS: business listings, articles, offers and events. For more information please review the Content Types Overview.

  • What is a listing?

    An ATIS listing is defined as information about an Alberta tourism product that is relevant to the leisure traveller. For most tourism products (excluding events) it is recommended that your first step after setting up your ATIS account is to create a listing. Depending on the product that you sell, you may be eligible to create multiple listings with different listing types (categories). For more information please review the Content Types Overview.

  • What is an Article?

    Articles or stories written about your travel product or area are a great way to increase your business's online exposure and help build consumer loyalty through storytelling. All articles submitted to ATIS must have either been written by you or your organization. If the article was not written by your organization, you must own the distribution rights in order to upload into ATIS. For more information please review the Content Types Overview.

  • What is an Event?

    Events present an opportunity to attract visitation and provide a sense of urgency to travel within the event time-frame. For more information please review the Content Types Overview.

  • What is a Travel Offer?

    Once you have spurred the interest of a traveller through listings, events, photos and articles, offers are your invitation to travellers to come and experience your product. A well-developed offer can make all the difference in attracting travellers to your experience. For more information please review the Content Types Overview.

  • How long will my listings, events, offers and articles appear in ATIS?

    Depending on the content type, content added to ATIS have varying expiry dates:

    Listings: Listings never expire within ATIS. Your listing will appear in ATIS until you or another account with access to the listing deletes it.

    Events: Events will no longer be visible on distribution channels once the event date has passed. The event listing will remain within the ATIS system for one year past the event end date. A notification will be sent to the accounts with access to the event listing one week prior to the listing being permanently deleted from ATIS. Once an event is deleted from ATIS, you will no longer have access to edit the event listing.

    Offers: Offers can only be valid for six months from the offer start date. The offer start date represents the booking window (when the offer will be visible to the consumer) and not the travel dates (the consumer arrival date). An offer will remain in ATIS for up to one year after the offer has expired. A notification will be sent to the accounts with access to the offer listing one week prior to the listing being permanently deleted from ATIS. Once an offer is deleted from ATIS, you will no longer have access to edit the offer.

    Articles: Article listings never expire within ATIS. Your article will appear in ATIS until you or another account with access to the listing deletes it.

    Note: Travel Alberta reserves the right to remove any content within ATIS at any point for any reason. Attempts will be made to contact the content account holders and a reason given at the time of deletion.

  • Will I be able to create recurring events?

    When creating a consumer or industry event, you are able to add up to 20 date sets (start and end dates). Start and end dates will be published within the event details.

  • How can I get access to an existing listing in ATIS?

    To avoid content duplication, please use the search function on travelalberta.com to search for your business name before adding a listing into ATIS. If a listing for your business already exists, you may request access to the listing by reviewing Getting Access to an Existing Listing in ATIS.


  • How can I add my content into ATIS?

    If you are looking to create an ATIS listing, event, offer or article, please review the Getting Started Checklist.

  • Who can I contact if I need support?

    We want you to feel comfortable with your ATIS account and all of the possibilities it has to offer. If you have any questions or concerns, contact us today.

  • Can I add an Offer into ATIS without a discounted rate?

    Yes you can. If there is no sale price, enter the retail price in the sale price field.