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Travel Alberta

Guest Experience Manager

closing
Mar 28, 2016
posted
Mar 14, 2016
company
Calgary Stampede

Are you a customer service champion? Are you committed to providing a world class guest experience? Do you have experience delivering programs and standards to improve guest experience? If you have exceptional communication skills, the ability to deliver on complex challenges and you feel good wearing boots and a cowboy hat then keep reading, this position may be for you!

We are looking for someone to lead the development, delivery and sustainability of guest enhancement strategies to ensure industry best practices are consistently delivered to bring to life our vision as a world–class, year-round gathering place for the community. You will work cross-functionally to ensure the end to end guest value chain is delivered with excellence, while monitoring and providing feedback on our performance against guest experience standards

You will be responsible for strategizing, conceiving ideas, creating initiatives with the support of the guest experience committee so we are looking for the usual communication, leadership and organizational qualities. We know you’ll have this because you already have over 7 years’ experience in a guest experience management role, preferably in an event, hospitality or entertainment environment. Along with experience designing and implementing guest experience programs, you will also have experience establishing and maintaining productive guest relations, strategic partnerships and networks both within and outside an organization.

Belief in the Stampede mission of preserving and celebrating western heritage and values is a theme that drives us all, we welcome millions of people year round as a business and a gathering place for our community within the city. We host, educate and entertain a global audience through the work of our 2,300 volunteers and 1200 year round employees. Their time, energy and leadership make us Greatest Together.

To Apply :

Please Apply Online to submit your resume. All applicants are thanked in advance and advised that only those selected for interviews will be contacted.