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Travel Alberta

Travel Counsellor and Site Supervisor

closing
Feb 19, 2016
posted
Feb 5, 2016
company
Alberta Culture and Tourism

Culture and Tourism, Montana – Are you passionate about travel in Alberta? Be part of the Team that promotes Alberta to travelers from all over the world! As the first point of contact for visitors to Alberta, you have the opportunity to engage visitors in conversations that increase their knowledge about the amazing authentic experiences in breathtaking landscapes that Alberta has to offer.

We are seeking individuals that are personable, customer service oriented, resourceful, proactive and enthusiastic about promoting Alberta. Excellent interpersonal, communication, sales and promotional skills are required for success in this position. Exciting summer employment opportunities are available at the West Glacier, Montana Travel Alberta Visitor Information Centre. Increase your knowledge of the great tourism experiences and destinations that Alberta has to offer, develop skills that will benefit you for future employment, and connect with people from all over the world.

Job Title:

Travel Counsellor and Site Supervisor (four positions)

Competition Number:

1034274

Location:

West Glacier, Montana (Travel Information Centre)

Full/Part-Time:

Summer Employment Term Opportunities

Regular/Temporary:

Temporary

Job Family:

Administrative Support

Role

TRAVEL COUNSELLORS (Administrative Support 1) – 3 positions

Primary responsibilities:

  • Provide exceptional customized trip planning and customer service to visitors travelling to Alberta
  • Proactively promote attractions, events, experiences and destinations across the province, including assisting travelers with booking accommodations and activities.
  • Influence visitors to do more and extend their length of stay in Alberta by matching their interests and needs to Alberta’s attractions, experiences and destinations.
  • Distribute information and essential travel tips.
  • Complete administrative tasks such as preparing reports, and collecting and entering visitor statistics.

Starting Salary: from $17.82-$21.35 per hour

SITE SUPERVISOR (Administrative Support 2) – 1 position

Primary responsibilities:

  • Perform all Travel Counsellor duties
  • Supervise Travel Counsellors and provide ongoing feedback, training and coaching
  • Complete administrative tasks including scheduling, overseeing daily operations, managing inventory and ensuring proper maintenance of the Visitor Information Centre
  • Liaise with the local tourism industry

Starting Salary: from $18.84-$22.76 per hour

Qualifications

Visitor Information Centre staff must be proactive and able to recall/search Alberta information quickly and be comfortable dealing with people. Having well-honed listening and questioning skills are essential, in order to establish credibility in your interactions with travelers.

All candidates must have a high school education and at least one year of customer service experience. Preference will be given to candidates with some post-secondary education in tourism, hospitality and/or a related field. Knowledge of a second language and experience with Alberta’s tourism industry and tourism destinations are considered assets. Equivalencies will be considered. Expertise with internet based research, social media channels and Microsoft Excel and Word is essential. First Aid Certification is required. Candidates applying for the Site Supervisor position must have at least one year of supervisory/leadership experience. All applicants must have a valid passport and the ability to travel in the United States.

Notes

These positions are summer employment term opportunities. Weekend and Statutory Holiday work is required. Dorm-style accommodations are provided. Attendance at training in Edmonton (May 2 – 5, 2016) is a condition of employment. All applicants must be able to work from May 2-Sept 5, with the possibility of working until the end of September. Successful candidates will be required to obtain First Aid Certification before commencing (at minimum Emergency First Aid). We reserve the right to ask for a Criminal Record check.

How to Apply

Online applications are preferred at https://www.jobs.alberta.ca/. If you apply online, please ensure your cover letter and resume are submitted as one file. Ensure you quote the competition number and save using the naming convention of your first then last name (Joe Smith_competition number). Applicants who apply online will be able to track the status of this competition.

If you are unable to submit an electronic version of your resume, please submit your resume, quoting the Job ID, to Human Resources, Culture and Tourism, 7th Floor Standard Life Centre, 10405 Jasper Avenue, Edmonton, Alberta, T5J4R7. Fax: (780) 422-3142. If you require any further information on this job posting, please contact please contact Shannon R. Davis, Tourism Development Officer, at Shannon.R.Davis@gov.ab.ca.

Closing Statement

We thank all candidates for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.