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Travel Alberta

Information Officer

closing
Feb 15, 2017
posted
Jan 26, 2017
company
Alberta Parks

Alberta Northern Rockies

Alberta Parks – Hinton District is seeking motivated, courteous and hardworking individuals with exceptional customer service and communication skills for a seasonal position in a beautiful provincial park setting.  

Under the direction of the Lead Information Officer this position provides a front-line government contact for campground registration, and information. These positions will be based in William A. Switzer Provincial Park and Pierre Grey’s Lakes Provincial Park and area.  Please specify your preferred location in your cover letter. 

Classification: Administrative Support 2

Salary: $19.20-23.37/hour (plus 11.2% in lieu of benefits & evening/weekend premium)

Closing Date: February 15, 2017

Responsibilities

  • Provide exceptional customer service to Park visitors as the primary contact for day users & campers
  • Register campers, record reservations and process payments using the reserve.albertaparks.ca system
  • Operate cash register and Point of Sale system
  • Respond to and resolve customer complaints
  • Reconcile camping, shower, firewood and other retail sales revenue
  • Keep a clean & organized workspace at all times, including interior & exterior of campground booth
  • Monitor and replace promotional and tourism materials such as brochures and pamphlets as needed, informing Lead Information Officer of shortages
  • Record and organize statistics for public visitation and demographics when required
  • Work closely with coworkers to ensure clear communication is achieved on shared duties/tasks
  • Communicate needs of clients to appropriate program areas (Maintenance, Enforcement)
  • Become familiar with all pertinent OH&S policies, procedures and protocols
  • Provide basic first aid when required

Provide information services relating to Alberta Northern Rockies

  • Respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities, and provide area orientation.
  • Maintain and improve knowledge of relevant recreational and tourist opportunities and conditions (trails, lake conditions, etc) in order to assist the public with current information.
  • Be familiar with the natural history of the area in order to best answer inquiries about flora and fauna
  • Raise the awareness of best practices for dealing with potential hazards that may be encountered while recreating in the area and thereby prevent public safety incidents from occurring.
  • Advise the public of the various rules, policies and regulations that apply within a Provincial Park
  • Provide information to the public with regard to natural and human history of the area and promote interpretive educational programming
  • Assist Interpreters with program promotion and delivery as needed
  • In the case of emergency be familiar with and follow correct procedure

Qualifications

  • A high school diploma at a minimum is required, though related post-secondary education preferred
  • Familiarity with William A. Switzer PP/Pierre Grey’s Lakes PP and the Alberta Northern Rockies recreational and tourist opportunities and facilities - both frontcountry and backcountry
  • Knowledge of office procedures and equipment including familiarity with Microsoft Office (MS Outlook, Word, Excel), the Internet, and the ability to operate unique software such as that designed for the campground reservation system
  • A working knowledge of standard retail sales procedures and equipment (cash registers)
  • Strong communication skills when working with visitors & coworkers, and an ability to interact with the visitor/co-worker in a friendly, informative, diplomatic, adaptable, and professional manner
  • Strong ability to multi-task and use effective time-management strategies
  • Strong ability to work both independently as well as within a team environment
  • Strong interpersonal skills including problem solving, mediation and teamwork.
  • Strong customer service skills
  • Current Standard First Aid Certificate
  • Valid Class 5 Driver’s License

Terms of Employment

  • Term anticipated to be various start dates between early May  and ending early September with possible extension
  • 4 month and 2 month positions
  • Evening shift and weekend work required

Please submit your resume and include "AS2-HIN" and position location in the subject line and cover letter to:

Alberta Environment & Parks
Parks Division – Central Region
3rd Floor Government Centre, 131 Civic Centre Road  T7V 2E6

or by E-mail to: esrdparks.jobs-cen@gov.ab.ca

For more information, please email cindy.ouellet@gov.ab.caInterviews will be held in Hinton on March 1 & 2, 2017. Successful candidates will be required to provide a Criminal Record Check and Driver's Abstract and Defensive Drivers Certificate.  Those selected for an interview must bring at least 3 work related references to the interview.

We thank all applicants for their interest; however, only individuals selected for an interview will be contacted.