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Travel Alberta

Resort Manager - Pine Lake Leisure RV Resort

closing
Mar 24, 2014
posted
Feb 25, 2014
company
Parkbridge Lifestyle Communities Inc
Reporting to the Regional Manager, the Resort Manager will support the Company’s objectives by implementing the company's plan for the resort and fulfilling the company's responsibilities to its customers at Pine Lake Leisure RV Resort in AB.

The Resort Manager will perform all job duties toward the goal of ensuring the best possible guest service, while meeting or exceeding financial goals for Pine Lake Leisure RV Resort.

Major areas of responsibilities include customer service, managing the annual operations, personnel management, resort enhancement, and other related property management duties.

ESSENTIAL DUTIES:

Customer Relations
- Train staff on how to effectively deliver exceptional customer service
- Build a solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Oversee the planning and execution of Activities and Events at the Resort

Personnel Management
- Advertise, hire, train and supervise staff. Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift coverage based on business needs
- Ensure we comply with provincial labour laws
- Ensure all employees have training required by law and Company policy

Asset Maintenance/Physical Property Management
- Responsible for providing oversight for maintenance of buildings, equipment and infrastructure which includes wells and septic. 
- Ensuring Health & Safety issues are a daily priority in the delivery of services
- Oversee outside contractors delivery of services, ensuring they follow property protocols
- Responsible ensuring the safe and efficient operation of the Store and Snack Shop

Budget Responsibilities
- Implement and achieve the annual business and financial plan
- Oversee daily preparation of cashier reports, payroll and other daily, weekly and monthly reports
- Oversee the collection reports and security of monies from registration fees and sales
- Track budget progress and report any discrepancies
- Maintain an accurate computerized guest registration system

QUALIFICATIONS AND SKILLS:

- Previous experience in property, hospitality or similar management experience, including minimum five years supervisory experience required- Experience developing and maintaining long term customer relationships an asset
- Demonstrated leadership abilities
- Excellent verbal and written communication skills
- Excellent interpersonal skills- Ability to organize and prioritize projects
- IT literate, advanced experienced and skilled with Microsoft Word, Excel, Outlook
- Working knowledge of basic accounting principles
- Bachelor’s Degree or College Diploma in a related discipline would be an asset

Please note that applicants must be able to successfully pass a pre-employment criminal and credit background checcIf you are interested in this role, please send your resume and cover letter to careers@parkbridge.com 

No phone calls please. Only those candidates who are selected for an interview will be contacted

Please note that applications for this position may be kept on file for 6 months and may be considered for future opportunities within Parkbridge.