JASPER LEADERSHIP & SERVICE MAGIC WORKSHOP
How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind the Disney University, Disney’s legendary employee development dynasty, and how does it reinforce organizational values, culture and brand? Learn how Disney continues to capture the hearts and minds of hundreds of thousands of employees around the world through an unwavering devotion to the core values established by Walt himself. Millions of leaders have studied the timeless leadership and service secrets taught at the Disney University and these are now available to you.
Workshop Outline and Key Learning Modules
Lesson 1: The secret to Disney's success ... and yours!
Lesson 2: Leading collaboration and creativity
Lesson 3: Branding "Disney Style"
Lesson 4: Global strategies on a local market
COST: $25.00 REGISTRATION DEADLINE: March 17, 2014
8:15 – 8:55 a.m. Registration, Breakfast & Networking opportunity
9:00 – 10:30 a.m. Workshop
10:30 – 10:45 a.m. Break (Coffee/Tea)
10:45 – 12:15 p.m. Workshop
12:15 – 1:00 p.m. Lunch & Networking opportunity
Who should attend? We recommend teams from your place of business. A team might consist of Executive/Director, Supervisor/Manager/Team Lead, Specialists/Sales, Front end/Coordinators.
Doug Lipp is an internationally acclaimed speaker, author and consultant on customer service, leadership, change management and global competitiveness. His thought-provoking, learn-by-doing presentation style has motivated hundreds of thousands of people around the world to maximize personal and professional success.
By age 29, Doug was the head of the training team at the world-famous Disney University at Disney’s corporate headquarters. Fluent in Japanese, he was later on the start-up team for Tokyo Disneyland, Disney’s first international theme park. After leaving Disney, Doug co-developed an international consulting firm with a Stanford University professor, teaching diverse teams of professionals how to better themselves in the marketplace.
Doug is the author of numerous articles and eight books on leadership, customer service, and international business. His latest book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees is full of never-before-told stories offering timeless lessons from Disney’s legendary leaders. Through his captivating and contagious style, Doug challenges audiences worldwide to change or perish.