Spring Training and Showcase 2016
Get your front-line visitor information centre (VIC) staff ready for the upcoming season by attending this year's Spring Training and Showcase 2016! This exciting annual two-day training event will take place on May 3-4, 2016 at the Ramada Edmonton Hotel and Conference Centre. An evening Welcome Reception for VIC staff will take place May 2, 2016 and provides the opportunity to meet and network with friends, colleagues, and other tourism industry representatives.
Hosted by Alberta Culture and Tourism, Spring Training and Showcase prepares front-line VIC staff for the season by offering the tools and resources to provide high level of services to the travelling public. VIC staff will be trained on visitor engagement techniques, customer service excellence, trip planning tools, Alberta product knowledge, and more! This training opportunity is catered to staff that directly engage with visitors in their centres. VIC staff will leave this event equipped with the knowledge and tools to help enhance the experience of the visitor by providing timely, accurate trip planning advice and information.
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