Global Ready – China: Take Advantage of Free Online Training
Direct flights from Beijing to Calgary means more Chinese travellers will be exploring Alberta. To help you understand how you can serve this market and reap the benefits, Travel Alberta presents Global Ready – China on-demand training. Two sessions are now live:
Global Ready – China: Cultural Awareness
Cultural awareness is key to understanding this lucrative market. In the first of this online, on-demand training series, we provide information on how to welcome the Chinese traveller, traditions that drive the Chinese belief system, food culture and more. This training is applicable for management, customer service representatives and frontline staff.
Global Ready – China: Hotel Ready
Exceptional hospitality is at the heart of every hotel’s mission and understanding your Chinese guests’ needs is key to a remarkable stay. In this free on-demand session, we’ll help you get “ready” by providing you with information on hotel amenities that Chinese travellers look for, what types of information you should translate, and simple phrases you can learn to make them feel welcome. This training is applicable for management, customer service representatives and frontline staff.
Next, we’ll introduce more on-demand training sessions to help different types of businesses understand the preferences of the Chinese traveller and how you can use this information to serve this market and generate new revenue.
Restaurant Ready – available August 1: Understanding Chinese food culture, Chinese dining and etiquette.
Retail Ready – available August 29: The shopping habits of Chinese travellers and making your store “Chinese friendly.”
Global Ready – China online training was developed for Travel Alberta by BRIC Marketing Group (BMG), a tourism marketing company with years of experience in the China market.