New Global Ready – China Seminar: Is Your Business Service Ready?
As the year ends, the number of Chinese travellers arriving in Canada will hit close to 560,000 and Destination Canada is targeting a further 10% bump in 2017. Is your business ready to welcome the world’s fastest growing visitor market?
Travel Alberta can help with our new Global Ready – China seminar, a free session designed to help you understand the unique customer service expectations and cultural nuances of this diverse and complex market. Because the needs and expectations of Chinese travellers will vary depending on their travel experience, where they live, their age and their travel style, this session delivers key insights that will give you what you need to be service ready for every type of traveller!
Developed for business owners, managers and front-line staff from all tourism sectors, this seminar offers an in-depth look at best practices on how to welcome and serve Chinese travellers and gives you the information and tools you need to deliver remarkable experiences and generate more business through positive reviews.
This is the second in a series of Global Ready – China seminars delivered by BMG, a leader in educational training and specialists in the China market. The session also includes news on emerging trends and a brief recap of cultural differences featured in the first seminar.
Register now and attend the Global Ready – China seminar in one of these locations:
January 31 – Edmonton (Courtyard by Marriott)
February 1 – Calgary (Coast Plaza Hotel & Conference Centre)
February 2 – Banff (Banff Park Lodge)
Free online, on-demand training sessions are also available on the following topics:
- Cultural differences
- Hotels – Understanding Chinese traveller habits, characteristics and how to prepare your hotel
- Retail – The shopping habits of Chinese travellers and making your store “Chinese friendly”
- Restaurants – Understanding Chinese food culture, Chinese dining and etiquette