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Travel Alberta

Counsellor, In-Destination Roaming

closing
Feb 26, 2018
posted
Feb 16, 2018
company
Tourism Calgary
Counsellor, In-Destination Roaming
(summer term position, Full-time May 7-August 26; part-time August 27-September 30)

COMPANY OVERVIEW
Tourism Calgary is Calgary’s Destination Marketing Organization. Representing the visitor
industry in Calgary, the City of Calgary, more than 600-member companies and its key partner –
The Calgary Hotel Association and DMF Hotels. Tourism Calgary takes Calgary to the world and
with its partners brings the world to Calgary for meetings and conventions, leisure travel, and
sport, culture and major events. Tourism in Calgary annually contributes over $1.4 billion in
economic impact to local economy.

THE POSITION
Exciting opportunities are available this summer with Tourism Calgary’s In-Destination Roaming
Team. Successful candidates will be proactive in engaging with visitors and locals at high-traffic
areas in the downtown core, major attractions, festivals and events. The goal is to raise awareness
of things to see and do in Calgary and area, while creating destination advocates. Ideal candidates
will possess a passion for the tourism industry, excellent communications skills, a committed and
professional nature, and have strong knowledge of the tourism products in Calgary and area to
provide personalized recommendations.

KEY RESPONSIBILITIES:
• Provide “exceptional” level of customer service.
• Liaise with the Specialist, In-Destination and Lead, In-Destination as required.
• Proactively approach, engage and assist visitors and locals in a friendly and professional
way, serving as an ambassador for Calgary.
• Enhance visitors and locals experience in-market by informing them on Calgary and area
experiences, wayfinding, and other related tourism products and services;
• Facilitate bookings (tours, tickets, hotel & dining reservations, etc.) as required.
• Track all data on visitors and locals engaged, including current location, in Salesforce in a
timely and accurate way.
• Stay current on local accommodation options, places to visit, events, festivals,
restaurants, new businesses, transit disruptions, etc.
• Liaise with frontline personnel at visitor touchpoints daily creating awareness of indestination
roaming services, schedule and location.
• Provide daily updates on Chatter app; summarize common themes or trends in weekly
reports.
• Ensure downtown brochure distribution points are organized, stocked and up-to-date.
• Collaborate with fellow staff to achieve team referrals, engagements, and booking
targets; be actively involved in problem solving and propose improvements to processes.
• Assist in planning and execution of live updates on social media platforms when required.
• Assist in set-up/tear-down at events when required and in daily operations
• Performs other duties as required.

QUALIFICATIONS
• Preference will be given to candidates with some post-secondary education in tourism or hospitality and/or a related field.
• Exceptional customer service, communication and interpersonal skills.
• Possess a positive attitude, outgoing demeanor, and a strong willingness to help others.
• Strong knowledge of Calgary and surrounding area, including tourism products.
• Ability to work independently as well as an effective team member.
• Ability to work calmly and efficiently under pressure and thrive in a fast-paced environment.
• Strong ability to analyze, problem solve, and adapt to different customers or situations.
• Motivated to take initiative, work hard, and make sound decisions.
• Proficient in Microsoft Office, Google Docs; familiarity with IOS devices, reporting tools and database experience.
• Familiarity of social media and related platforms (i.e. Twitter, Facebook, Snapchat).
• Experience with Alberta’s tourism industry and tourism destinations, as well as ability to speak multiple languages, are considered assets.

WORKING CONDITIONS
This is a full-time hourly (approx. 37.5 hours per week) 16-week summer term position. Must be available to work shifts on weekends, holidays, and occasional evenings. Due to the nature of the tourism industry, there is limited flexibility in staff schedule and necessary overtime during peak visitation (Canada Day, Stampede Week, etc.).
Position includes bike riding with an attached mobile unit or cargo bike daily, and standing up to 8.5 hours per shift (with breaks). Setting up pop-up materials, lifting of brochure boxes and equipment up to 55lbs will be required. Position requires working primarily outdoors.
Includes occasional transportation in a rental vehicle to key sites in Calgary or surrounding regional destinations if needed.

APPLICATION PROCESS
Reply in confidence with a cover letter and resume by February 26, 2018. Roxanne Wideen
Director, Human Resources
roxannew@tourismcalgary.com
Please note: only those selected for an interview will be contacted. Please provide three references.