Travel Alberta

Customer Care Centre Supervisor

May 3, 2018
Apr 3, 2018
Sunshine Village Ski & Snowboard Resort

Customer Care Centre Supervisor- Calgary 

Why join us?  
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. 
If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on… 

What’s in it for you? 
• A ridiculously cool life experience 
• Free ski pass for Sunshine Village and super deals at other resorts 
• A plethora of lively staff events all season long 
• Marvelous discounts on ski gear, food & drinks and transportation. 

What can you expect?
This is a full time, year-round position which is based in Calgary. Some travel will be required to Sunshine Village Resort. The main functions of this position are to hire, supervise and train all Customer Care Center agents, provide appropriate coverage in the Call Center when needed and assist the Hotel Revenue Account Manager/Director of Sales & Marketing as assigned.

This job might be right for you if you think you would really enjoy: 

• First and Foremost – To provide outstanding Customer Service to all walk in guests and telephone inquiries.
• Promote and increase sales of Sunshine Village Season’s Passes, Sunshine Marmot Cards, Daily Lift Tickets, and the Sunshine Mountain Lodge.
• Respond to all emails and telephone inquiries in a prompt and professional manner
• Ensure daily communication among various departments and within the team as needed to provide accurate and up-to-date information to guests about resort services and products.
• Follow proper policies and procedures set by Sunshine Village with regards to employee expectationsÍž as well as in serving Sunshine Village customers.
• Perform supervisor duties which include: scheduling, daily reports, cash outs, customer service issues.

And you have:  
• Previous customer service / call centre experience, especially supervision.

What you need to know (this is very important bit):
Location: CALGARY

Can’t wait to get started? Great, because we can’t wait to hear from you!  
Apply online at and tell us why you’re the next awesome member of our team.
Remember, we’re looking for people who will wow our guests, so start now and wow us.