Travel Alberta

Manager, Information Systems

Mar 23, 2018
Mar 9, 2018
Travel Alberta

Travel Alberta is the tourism marketing agency of the Government of Alberta. A team of youthfully spirited adventurers lead in marketing Alberta’s authentic experiences in breathtaking landscapes around the world. Our mission: to create economic value and prosperity with compelling invitations to explore Alberta. Travel Alberta strives to empower individual passion and build inspirational leadership as ONE TEAM. If you want to be part of an award-winning organization with strong corporate values, passionate team members and a great culture, Travel Alberta is the destination for you.

Position summary

While marketing is our passion, software and application development, cloud, web deployment and digital analytics are yours! Reporting to the Vice President, Finance and Corporate Operations, our Manager, Information Systems provides leadership for the information systems lifecycle needs of Travel Alberta. More than just having responsibility for the planning, implementation, maintenance and entire lifecycle of corporate software and applications, you will be will be exposed to cutting-edge marketing analytics in a cloud-based delivery model.

This position requires passion, enthusiasm and a strong desire to learn and deliver industry-leading software and application tools that drive tourism activity in our province. You are strategic in thought, skilled with the applications development lifecycle and have experience managing software projects and project teams. This position will also manage the implementation of new corporate applications and ensure existing corporate applications are fully supported.

As Travel Alberta strives for organizational excellence, this position will be critical to achieving our corporate goals. Main areas of leadership include:

  • Manage all corporate applications
  • Manage all corporate and business cloud environments
  • Overall information systems planning and roadmap  
  • Service delivery management
  • Manage all business development operations
  • Project management of corporate application development
  • Change management, training and development
  • IT business analysis

Position responsibilities

Corporate applications and platforms

  • Day-to-day responsibility for the management of all corporate applications including Dynamics AX, CRM, Exchange and Active Directory
  • Lead or facilitate third-party vendors for application maintenance as well as troubleshooting issues encountered with the corporate applications
  • Align corporate applications with technology strategy

Business development operations

  • Manage and maintain production, UAT, QA and development environments, ensuring stability and security
  • Monitoring/support and disaster recovery of environments
  • Performance tuning recommendations
  • Support build systems, automated builds, automation and automated deployments
  • Application and environment user management

Risk and governance

  • Legislation governance awareness
  • Technology governance identification and awareness
  • Corporate application governance
  • Risk identification and assist with mitigation planning, adoption

Service delivery management

  • Liaise with Senior Leadership Team.
  • Recommend optimization of the cost of IS/IT services and technology
  • Maintain technology-related risks at approved levels
  • Responsible for co-coordinating the delivery of technology services to the organization
  • Manage overall performance of technology services provided to the organization
  • Act as a further escalation point for Service Desk team for IS-related issues
  • Responsible for managing team member expectations, service level agreements (SLAs) and identify areas for improvement

Project management

  • Provide project management activities for all corporate and business technology upgrades, enhancements, replacements ensuring on-time, on-scope and on-budget completion of projects
  • Manage the relationship with third-party service providers to ensure successful completion of projects
  • Assist with procurement of corporate/business applications, hardware and software

Training and development

  • Lead or facilitate the necessary training and development of team members for all corporate/business applications

Business analysis

  • Identify business requirements in addition to functional requirements
  • Identify stakeholder needs, negotiate priorities, and collaborate with project stakeholders
  • Participate as an active stakeholder and gather information as required
  • Perform requirements gathering, as needed

Education and experience

  • Bachelor’s degree in computer sciences, a related field or equivalent
  • 7-10 years’ experience in an IS management role

Additional requirements

  • Strong interpersonal and communication skills; proficient in oral and written communication
  • Required to be innovative and adaptive, recommend solutions, and provide advice and guidance
  • Strong leadership and project management skills; PMP certification would be an asset
  • Operational knowledge/exposure to a variety of computer platforms and operating systems, with emphasis on cloud-based delivery methodologies
  • Operational knowledge/exposure to services and activities of information systems and analysis programs
  • Principles and practices of IT service delivery (ITIL, Cobit, etc.)
  • Principles and practices of application and software development, installation and support, with emphasis on cloud-based delivery methodologies
  • Principles of supervision and training
  • Basic budgeting, contracting, vendor management, purchasing practices, policies and procedures
  • Principles and procedures of quality assurance and security related to complex, large computer systems and applications

Your dedication and passion has taken your career to this point. Now it’s time to advance to a new level by stepping into Travel Alberta’s exciting working environment.     

Other information

This position is based in Calgary, Alberta.

Employment status: Full-time

Start date: Immediately

This position offers an excellent benefits package with SunLife Financial, including extended health and dental coverage, life insurance, travel insurance, long-term disability and a flexible spending account. This individual will also participate in a defined benefit plan with the Management Employee Pension Plan (MEPP), have free and confidential access to the Employee and Family Assistance Plan and be a part of Travel Alberta’s learning and development program, which includes up to 100% reimbursement to further education.

Since becoming a Crown corporation in 2009, Travel Alberta has been recognized with more than 50 awards for brand and marketing and excellence.

Closing Date: March 23, 2018

If you have the passion and qualifications to succeed in this role, submit a cover letter, resume and your salary expectations, with the title in the subject line of your email to If applicable, please indicate the name of the Travel Alberta team member who referred you to this role.

We wish to express our appreciation to all applicants for their interest and advise that only candidates selected for an interview will be contacted. Any personal information submitted will be managed with the strictest of confidentiality.