Travel Alberta

Director, In Resort Services – Banff Lake Louise Tourism

Oct 31, 2014
Sep 4, 2014
Banff Lake Louise Tourism
Banff Lake Louise Tourism is a dynamic membership based organization focused on delivering excellence in tourism marketing while promoting Banff, Lake Louise and Banff National Park as a world class year round destination.

If you are a dedicated and motivated leader who enjoys a fast paced work environment, this may be a unique opportunity for you to excel. We are currently accepting applications for the following position:

Director, In Resort Services 

Reporting to the President and CEO the successful applicant will be responsible for the strategic direction and leadership of Stakeholder Relations, Visitor Services and Events and Special Projects teams of Banff Lake Louise Tourism.  

Primary responsibilities: 
  • As a member of the BLLT Executive Team, advise the President and CEO and other team members on organizational alignment and direction.
  • Lead and act as the principle ambassador for BLLT stakeholder relations with all partners in Banff National Park on projects to ensure alignment towards a common vision of visitor experience.
  • Provide overall leadership and direction for the Visitor Services team at four visitor centres with focus on increasing business in the destination.
  • Provide leadership and strategy to drive sustainable, brand-aligned special event planning and management. Lead selected product-led partnership marketing initiatives to strengthen brand-aligned visitor experience in the destination.  
 This successful candidate will have:
  • 10 years in a leadership/management position, experience in coaching and providing direction 
  • Background in tourism marketing or development
  • Natural ability to build relationships both within the organization and with external partners
  • Excellent organizational, analytic, problem-solving and project management skills
  • Strong assessment and decision making skills
  • Exceptional communication skills, both written and oral

We will be accepting applications until a suitable candidate is found. Please forward your resume and cover letter to the attention of:                    

Sarah Rideout                   
Manager, Human Resources & Administration