Save time and find your answers here
Below is a list of questions we are often asked. Instead of waiting for a response from one of our team members, find what you need now. If you can't find what you are looking for, we would be happy to hear from you.
Please note: Travel Alberta is the destination management organization for the province, responsible for destination and tourism product development and promotion to support Alberta-based tourism businesses. As such, we are not involved in the operations of individual visitor experiences or providing trip planning services. However, we are pleased to offer some ideas and direction to get you started.
The information on our website comes from the Alberta Tourism Information Service (ATIS) - a free online tool that populates travelalberta.com with partner business listings, events and offers to amplify your marketing efforts. Because your business is already listed on Travel Alberta, you likely have an ATIS account and you can update the photos and information yourself.
If you know your log-on, sign up or access your account here.
Should you need any assistance accessing or updating your account, please contact the ATIS Contact Centre team at atissupport@travelalberta.com or 1-833-270-4232.
If you have a great idea or a tourism business that you're trying to take to the next level, we recommend checking out our Tourism Investment Program.
Travel Alberta printed roadmaps and Tourist Guides have been discontinued. Commercially printed road maps and specialized guides can be purchased where books and magazines are sold, including national chains such as Indigo and Chapters, independent booksellers, and magazine racks. As an alternative, many useful online map tools can easily be downloaded for use without internet access.
Alberta Transportation provides a printable Highway Network map found here: http://www.transportation.alberta.ca/Content/docType329/Production/11x17_Provincial_Network_Map.pdf
If you're looking for information to plan your trip, visit travelalberta.com.
We are delighted that you are planning a trip to Alberta!
Visit https://www.travelalberta.com/ca/ for ideas on places to go, things to do and other trip planning tips. You can also explore special travel offers, searchable by location and types of activities.
If there is a specific area you are interested in, reach out to their destination marketing organization:
- Tourism Calgary
- Explore Edmonton
- Banff and Lake Louise Tourism
- Tourism Jasper
- Tourism Canmore Kananaskis
- Tourism Lethbridge
- Tourism Medicine Hat
- Grande Prairie Regional Tourism Association
- Fort McMurray Wood Buffalo Economic Development and Tourism
- Tourism Red Deer
For unique Indigenous experiences, visit Indigenous Tourism Alberta.
Most campgrounds are listed in one of the campground guides listed below. Through the links below, you can review what is available in the area(s) you would like to camp and then contact the campground directly. In most cases, you can check availability and make reservations online.
- Alberta Campground Guide: https://www.albertacampgroundguide.ca/
- Reserving Alberta Provincial Parks: https://reserve.albertaparks.ca/
- Please note that the reservation system is a year-round service. Refer to the 2023 Reservation rules: https://albertaparks.ca/raprules/
- Reserving Alberta National Parks: https://reservation.pc.gc.ca/
- Random camping on public land use zones: https://www.alberta.ca/public-land-use-zones.aspx
Questions about pets, number of tents on a site, hiking trails, etc.
We recommend selecting one of the above links to find the contact information for the campground you are interested in. Their visitor support teams are best suited for answering questions related to the campground and surrounding area.
If you have questions about visiting Alberta Parks or Parks Canada, including how to get a park pass, you can find all the information you need below:
If you’re in an Alberta municipality such as Edmonton, Calgary, Lethbridge, Banff or Jasper, there may be city bus services that can be found in an internet service.
A number of Alberta coach and bus companies advertise their services on our website. You can view these options and reach out to the companies directly. On each listing, there is a “Visit website” link in the upper right corner of the page.
Bus or shuttle service to some of our smaller communities is provided by the companies listed in the links above, and also by other services such as:
Many locations within Banff National Park are accessible by shuttle. During the busy summer months, it is highly recommended that visitors use public transit and, in some cases, certain sites (such as Moraine Lake) are not accessible by private vehicle. Please review the information provided by Banff Lake Louise for details on public transit and to make reservations: https://www.banfflakelouise.com/getting-around
We appreciate that you want to promote Travel Alberta on your marketing materials. Our logo is reserved for Travel Alberta-led creative, so we cannot share our logo but you are welcome to direct visitors to www.travelalberta.com.
More questions?
Contact the Travel Alberta media relations team for all editorial media and and share any story ideas you have with us.
Access to support and information from Alberta Tourism Information Service listings with Travel Alberta
If you have questions about the Tourism Investment Program, let us know and we will direct you to a member of our Destination Development team.
If you have other questions that were not answered or are not related to the teams listed above, click the contact below and one of our team members will assist you.
