Travel Alberta maintains this website to help Alberta tourism industry businesses find information about Travel Alberta, its programs, and its services. Travel Alberta, who publishes and maintains the industry website, is committed to ensuring your privacy while you visit the site.
The Travel Alberta Industry website connects you to the Travel Alberta departments and affiliated organizations that make up the Alberta Tourism Industry. This privacy statement covers the Travel Alberta Industry website (available at industry.travelalberta.com), not our consumer website (travelalberta.com) or the websites of our partners and affiliations. Each of these websites may have a different privacy statement depending on the nature of its site. You should review the privacy statement each time you submit personal information on a website.
WEBSITE TRACKING
When you visit this website, our web server automatically collects a limited amount of standard information essential to the operation and evaluation of the Travel Alberta Industry website. This information includes:
- the page from which you arrived,
- the date and time of your page request,
- the IP address your computer is using to receive information,
- the type and version of your browser, and
- the name and size of the file you request.
This information is used to help us operate and improve our website, understand how visitors interact with our content, and support analytics, security and performance monitoring. It is collected in compliance with section 4 of the Protection of Privacy Act (POPA). This information is not used to identify individuals who come to the website. None of this information is disclosed to other public bodies or individuals.
COOKIES
A cookie is a file that is placed on your hard drive with your temporary internet files while you are visiting a website. We do not store personal information in cookies, nor do we collect personal information from you without your knowledge as you browse this site. We use cookies to understand how visitors use our site, including collecting anonymized statistical information such as browser type, screen size, traffic patterns and pages visited. This information is then used to improve our service to you. If you wish, you may change the settings on your web browser to deny cookies or to warn you when cookies will be deposited.
USER SUBMITTED INFORMATION & CONTENT
The only information collected that is used to identify you is information you give voluntarily. We make every reasonable effort to ensure that personal information is accurate and complete. We rely on you to notify us if there is a change to your personal information that may affect our relationship. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
USER-SUBMITTED QUESTIONS OR COMMENTS
When you submit a question or comment, you may be asked for your name, e-mail address, or other information. When you sign up to receive an e-mail update from Travel Alberta, you will be asked for your name, business information and e-mail address.
The above information is used to process and respond to your question or comment, or to provide the e-mail update service, and is collected in compliance with section 4 of POPA. This information is not disclosed except to authorized personnel who need it to answer your question or who manage the e-mail update list, or who otherwise need access to manage or operate Travel Alberta’s programs and activities.
MULTI-MEDIA LIBRARY (MML)
When you sign up for a multi-media library (MML) account, you will be asked for your name, e-mail address and other business information. You may choose to provide additional information on your location (city and country). Please note that you will be required to agree to the MML terms and conditions in order to sign up for an account.
The information set out above is collected in compliance with section 4 of POPA in order to:
- Provide you access to Travel Alberta MML assets.
- Gather metrics on how the MML is being used for the purpose of improving the platform and our services.
This information is not disclosed except to authorized personnel who need access in order to facilitate the above purposes or to manage or operate Travel Alberta’s programs and activities.
ALBERTA TOURISM INFORMATION SERVICE (ATIS)
When you sign up for an Alberta Tourism Information Service (ATIS) account you will be asked for your name, e-mail address, and other business information. Please note that you will be required to agree to the ATIS terms and conditions in order to sign up for an account.
Once you are approved for an ATIS account, you will be able to submit events or business listings for posting on Travel Alberta’s consumer website. As part of these submissions, you will be asked for your business information, e-mail address, and other information. This information is collected in compliance with section 4 of POPA in order to:
- Validate that you are a business that provides services within Alberta.
- Provide you access to more sensitive Travel Alberta information.
- Enable you to post your business information to the Travel Alberta consumer website.
- Gather metrics on how ATIS is being used for the purpose of improving the platform and our services.
This information is not disclosed except to authorized personnel who need access in order to facilitate the above purposes or to manage or operate Travel Alberta’s programs and activities.
By submitting the above business information, you give Travel Alberta the right to display it anywhere they deem to benefit the Alberta Tourism Industry and Alberta marketing efforts. This includes, but is not limited to, TravelAlberta.com, Industry.TravelAlberta.com, campaign websites, social media channels and syndicating content to other websites, mobile applications and platforms. Any content you post voluntarily is owned by you and must comply with ATIS terms. Travel Alberta is not responsible for its accuracy, we are simply a conduit for displaying your information. This information is collected in compliance with section 4 of POPA. This information is not disclosed except to authorized personnel who need access in order to manage or operate Travel Alberta’s programs and activities.
GRANT MANAGEMENT TOOL
When you apply for a grant from Travel Alberta through the Grant Management Tool, you will be asked to provide your name, e-mail address, additional contact information, business information, and certain financial information.
The above information is collected in compliance with section 4 of POPA in order to validate and assess your application for a grant with Travel Alberta and to report program results internally, as well as to our Board and Ministry within the Government of Alberta. This information is not disclosed except to authorized personnel who need access in order to manage or operate Travel Alberta’s programs and activities. If you are approved for a grant, you will be provided with additional terms and conditions, including terms on confidentiality, as part of a Grant Agreement. If you are approved for a grant, your name, community and region may be disclosed as part of Travel Alberta’s public disclosure reporting.
SECURITY
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
This website may use software to monitor unauthorized attempts to damage the services provided. No attempt is made to identify users or their usage patterns except during law enforcement investigations.
The personal and business information you submit is secure once it reaches the Travel Alberta server. In transit between your computer and the server, however, it may not be secure. If you would prefer to raise a comment or question in person, please call 403-648-1000, in the province of Alberta.
CHANGES TO PRIVACY STATEMENT
From time to time, we review and revise our privacy statement to better reflect the changing nature of the web and ensure your personal information remains fully protected.
CONTACT INFORMATION
For more information about this privacy statement and associated privacy practices, please contact Travel Alberta’s privacy officer at privacyofficer@travelalberta.com.