You mentioned hotels that say they’re accessible, but then they’re kind of not. What are the things they tend to mess up?
A big thing is doors need to have the right width. If you can't get into the room to begin with, it's going to be hard to access anything. And what an accessible washroom really looks like—It's not a bathtub, it's a roll-in shower. Grab bars, lower beds and just more room to move around. Those are most of the things that you need in an accessible room, and the rest is just bonus points.
What would you say to someone who’s maybe just getting their tour company started and they’re not sure they can afford special equipment or additional staffing to serve guests with disabilities?
I think the biggest thing is if you have questions, just reach out. There are multiple people out there who have consulting and specialist backgrounds in accessibility, myself included.
We try our best as far as accessibility architecture to keep the cost roughly the same if you’re constructing something new. It is a long-term investment, but once it's accessible, it's accessible.
If you have the architecture done and everything ready to go, you can have someone come in and audit the accessibility to tell you "OK, I'm ready to go" or "I need to make these changes first." And again, reach out if you have any questions. We're here to help and to make it better for everyone.