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Why manage your listings in ATIS?

ATIS is Travel Alberta’s free platform for managing tourism listings that appear on travelalberta.com and across a growing network of partner websites, APIs, and AI-powered tools.

Having the right access helps you:

  • control how your business or experience appears online
  • keep your information accurate, up to date, and traveller‑ready
  • make the most of a free marketing opportunity
  • ensure your content can be used across Travel Alberta’s digital channels and emerging technologies

If you do not have the right access, your listing may still be live, but you will not be able to update or manage it.


What should I do if I can’t access my listing?

If you are having trouble accessing or managing your listing, choose the scenario below that best matches your situation.

Need help right away? Contact the Travel Alberta Contact Centre (TACC):

I’m joining an organization that already has an ATIS listing

If you are new to an organization, starting a new role or managing listings on someone else’s behalf:

  1. Ask your organization's ATIS admin to add you as a team member using My Account > Manage Team Members
  2. Check your email for an invitation to set up a new account or sign in using your existing ATIS account

To set up your account:

  • Click on the link in your invite email
  • Fill in your account details
  • Confirm and access the ATIS organization

Can't reach your organization's admin? Contact TACC. They can help connect your account to the right organization.

Didn't receive the invite email? Check spam/junk and confirm the organization admin used your correct email address. If you still do not receive the email, contact TACC.


Get access to ATIS

I can’t log into ATIS

As of November 5, 2025 ATIS uses a single sign-on (SSO) login.

If you’ve logged in since the new sign-in system was introduced: use “Forgot Password” with the same email address originally associated with your ATIS account.

If your last log in was before November 5, 2025: your old ATIS password will no longer be valid.

To access your account:

  1. Go to the ATIS login page: https://atis.travelalberta.com/login
  2. Click Sign in or create account
  3. Continue with Microsoft or Google if it uses the same email address as your ATIS account, or create a new password using that same email

Once you sign in successfully, your existing listings should link automatically.


I can log in, but I can’t see the right listing or organization

This usually means your account is not connected to the correct organization, or a listing has been assigned incorrectly.

In these cases, contact TACC. They can review your account and correct the listing or organization access.

I can’t find my listing on travelalberta.com

There are a few possible reasons:

  • a listing has not yet been submitted in ATIS for approval
  • your listing did not meet approval criteria
  • your listing is still being reviewed

Most listings are reviewed within two business days. Once approved, they appear on travelalberta.com right away. It may take an additional one to two weeks for Google to index the page.

I manage more than one organization

If you need access to more than one organization, contact TACC. They can help you set up the right account access.

My account or organization details are incorrect

If your personal or organization information is incorrect, learn how to update your details here .

If you see a listing you do not recognize, or need a listing moved to another organization, contact TACC for help.


How do I review or update my listing?

Once you have the right access in ATIS, review your listing to make sure everything is accurate and up to date.

Check the following:

  • business name and description
  • contact details and website links
  • location information
  • photos and media
  • categories and attributes

Accurate listings help travellers make informed decisions and ensure your business is represented correctly across Travel Alberta’s digital channels.


How do I invite others to manage my listing?

If you are responsible for managing ATIS access in your organization, use My Account > Manage Team Members to:

  • invite new users
  • remove users
  • keep access up to date as roles change

Keeping team access current helps prevent confusion and supports continuity when staff changes happen.

To invite a team member to an existing ATIS organization, you must have Administrator access:

  1. Login to ATIS
  2. Click on My Account in the left navigation
  3. Click Organization Details
  4. Under Company Info, select Manage Team Members
  5. Enter the email address of the person you would like to invite and click Add Member

Manage team members

Need help?

If you are not sure which situation applies to you, contact the Travel Alberta Contact Centre. They can help confirm account details, organization associations, and listing ownership so you can get back to managing your ATIS content with confidence.

Travel Alberta Contact Centre (TACC)

Email: atissupport@travelalberta.com

Phone: 1‑833‑270‑4232


Troubleshooting issues

Check your spam or junk mail and confirm you’re using the email associated with your previous ATIS account.

If you would like ATIS to resend the email, follow the steps below.

  1. Navigate to the ATIS sign-in page
  2. Attempt to sign in using your existing credentials
  3. You will be prompted to check your email
    • Click Resend email
  4. Check your inbox

If you’ve confirmed that you haven’t received the email, please contact support using atissupport@travelalberta.com or 1-833-270-4232.

If you need to set up multiple ATIS accounts, we’re here to help. Please contact Travel Alberta using atissupport@travelalberta.com or 1-833-270-4232.

If your personal or organization details are incorrect, learn how to update them here.

If you see an offering you don’t recognize or would like to transfer it to a different organization, contact support using atissupport@travelalberta.com or 1-833-270-4232.

Yes, Travel Alberta will move all your published listings to the new ATIS platform.

However, ATIS has a new categorization system, so it’s important to review and confirm they still accurately reflect your offering type.

Travel Alberta will not be moving unpublished listings to the new ATIS platform.

If you require information from an unpublished listing on the previous platform, please contact the ATIS Help Centre using atissupport@travelalberta.com or 1-833-270-4232.

There are three possible reasons why your offering isn't appearing on travelalberta.com:

  • You don't have an ATIS account yet. Learn how to set up your ATIS account and ATIS tourism listings here.
  • Your listing does not meet the criteria. If you’ve submitted a listing for approval but it was not accepted, you'll be notified via email with the reason and what steps to take.
  • It’s on the way! Your listing should be reviewed in under 72 hours. Once approved, your listing will appear immediately on travelalberta.com. It may take an additional 1–2 weeks for Google to index your listing and display it as a result when using the Travel Alberta search function.

You can reach out to the ATIS Help Centre using atissupport@travelalberta.com or 1-833-270-4232.

Article Tags

Troubleshooting

ATIS Inquiries/Support

Access to support and information from Alberta Tourism Information Service Listings with Travel Alberta

ATIS

ATIS Support

1-833-270-4232