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For general inquiries
Call: (403) 648 1000

Call support is available:
Mon-Fri 8:00am – 6:00pm


400-1601 9 Ave SE
Calgary, Alberta
T2G 0H4 Canada

Connect with us online:


Frequently Asked Questions

Below is a list of questions we are often asked. Instead of waiting for a response from one of our team members, find what you need now. If you can't find what you are looking for, we would be happy to hear from you. 

Please note: Travel Alberta is the destination management organization for the province, responsible for destination and tourism product development and promotion to support Alberta-based tourism businesses. As such, we are not involved in the operations of individual visitor experiences or providing trip planning services.

The information on our website comes from the Alberta Tourism Information Service (ATIS) - a free online tool that populates with partner business listings, events and offers to amplify your marketing efforts. Because your business is already listed on Travel Alberta, you likely have an ATIS account and you can update the photos and information yourself.  

If you know your log-on, sign up or access your account here.

Should you need any assistance accessing or updating your account, please contact the ATIS Contact Centre team at or 1-833-270-4232. 

If you have a great idea or a tourism business that you're trying to take to the next level, we recommend checking out our Tourism Investment Program. 

Travel Alberta printed roadmaps and Tourist Guides have been discontinued. Commercially printed road maps and specialized guides can be purchased where books and magazines are sold, including national chains such as Indigo and Chapters, independent booksellers, and magazine racks. As an alternative, many useful online map tools can easily be downloaded for use without internet access. 

Alberta Transportation provides a printable Highway Network map found here:

If you're looking for information to plan your trip, visit

We are delighted that you are planning a trip to Alberta!

Visit for ideas on places to go, things to do and other trip planning tips. You can also explore special travel offers, searchable by location and types of activities.

If there is a specific area you are interested in, reach out to their destination marketing organization:

For unique Indigenous experiences, visit Indigenous Tourism Alberta.

Most campgrounds are listed in one of the campground guides listed below. Through the links below, you can review what is available in the area(s) you would like to camp and then contact the campground directly. In most cases, you can check availability and make reservations online.   

Questions about pets, number of tents on a site, hiking trails, etc. 

We recommend selecting one of the above links to find the contact information for the campground you are interested in. Their visitor support teams are best suited for answering questions related to the campground and surrounding area. 

If you have questions about visiting Alberta Parks or Parks Canada, including how to get a park pass, you can find all the information you need below:

If you’re in an Alberta municipality such as Edmonton, Calgary, Lethbridge, Banff or Jasper, there may be city bus services that can be found in an internet service.  

A number of Alberta coach and bus companies advertise their services on our website. You can view these options and reach out to the companies directly. On each listing, there is a “Visit website” link in the upper right corner of the page. 

Bus or shuttle service to some of our smaller communities is provided by the companies listed in the links above, and also by other services such as: 

Many locations within Banff National Park are accessible by shuttle. During the busy summer months, it is highly recommended that visitors use public transit and, in some cases, certain sites (such as Moraine Lake) are not accessible by private vehicle. Please review the information provided by Banff Lake Louise for details on public transit and to make reservations: 

We appreciate that you want to promote Travel Alberta on your marketing materials. Our logo is reserved for Travel Alberta-led creative, so we cannot share our logo but you are welcome to direct visitors to