Changing or recovering your email and password

Troubleshooting sign-in problems

Having trouble accessing your ATIS account? Here’s how to resolve some common issues.

Resetting a forgotten password

1. Navigate to ATIS.com and click Forgot password?
   • Tip: Create a strong password by using a minimum of twelve characters, both upper and lower cases and at least one number and special symbol
2. Enter the email address you use to sign in
3. Click Send Reset Link
4. Check your inbox for an email with a password reset link
   • If you didn't receive an email, press Resend Email
   • Check your spam or junk folder, and ensure you’re checking the email associated with your account
   • If you require further assistance, press Contact Support

Changing your password

1. Sign in to your ATIS account
2. From your Dashboard, click My Account
3. Click Personal Info 
4. Click Change Password and provide your current and new password
5. Click Save Changes

Recovering a forgotten or inaccessible email

If your tourism offering is listed on travelalberta.com but you’ve forgotten or no longer have access to your sign-in email, contact us using atissupport@travelalberta.com or 1-833-270-4232.

Changing your sign-in email

1. Sign in to your ATIS account
2. From your Dashboard, click My Account
3. Click Personal Info
4. Click Edit
5. Click the Email field and enter your preferred email
6. Click Save Changes
7. Check your inbox to verify the change