How to claim existing ATIS listings

What does it mean to claim my listings?

If you’re an existing ATIS user, you’ll receive an email from Travel Alberta asking you to sign in and “claim” your listings.

We have migrated all existing content from the previous ATIS platform and need you to ensure your information is up to date and accurate. At this stage you will have full access to the new platform and can manage your listings on travelalberta.com.

To claim your listing means you won’t need to worry about starting from scratch on the updated platform, and ensures you review your listing and organization details for accuracy since the platform has evolved.

As this service is part of the ATIS transition, this process is only available to existing users. If you’re a new user, learn how to set up your account.

Why should I claim my listings?

If you leave your listings unclaimed by January 2025, you’ll be unable to manage your offerings on travelalberta.com, which may result in outdated information and frustrated travellers.

How to claim your listings

Existing ATIS users will receive an email when their listings are ready to be claimed.

This service will only be available until the end of January 2025. If you missed the window to claim your listing, please contact Travel Alberta at atissupport@travelalberta.com or 1-833-270-4232.

Follow the steps below to complete this process.

1. Check your inbox for an email from Travel Alberta
   • Be sure to check your spam or junk folder
   • Click Sign In & Claim Listing(s)
2. You’ll be taken to a webpage where you’ll be prompted to set up a new password
   • Enter and confirm your new password
   • Click Continue
3. Sign in to ATIS using your email address and new password
   • The email address will be the one used to register your ATIS account
4. Complete your Organization Details
   • Note: This step may already be done for you, and some users might be prompted to skip it
   • Click Continue
   • Fill out your location and contact information
     • Click Continue
   • Review and confirm that the information you provided is accurate
     • Click Finish

Review your listings

After you’ve claimed your listings, review the following items for accuracy.

1. Review your Organization Details
   • Organization name
   • Website
   • Logo (optional)
   • Organization address
   • Preferred contact information
   • Your display preferences
     • Select if you want to make your address or contact information public
2. Review your Listing Details
   • Category
     • ATIS has a new classification system—ensure that the category selected best describes your business
     • Learn more about ATIS categories and types
   • Product type
   • Availability
   • Product description
   • Product highlights
     • Product highlights are a new feature that helps connect your tourism offering with the right travellers
     • Learn more about product highlights

How to manage team members

There are two types of users on the new platform:

• Contributors: Users who can only view, edit and publish listings.
• Administrators: Users who can edit organization details, manage other team members and edit and publish listings.

If multiple users are added to an organization during the claiming process, they will automatically receive administrator permissions. 

To change user permissions, administrators must complete the following steps.

1. Sign in to ATIS
2. Navigate to Organization details
   • On desktop:
     • From your Dashboard, navigate to My Account on the left side of your screen
     • Click Organization details
   • On mobile:
     • From your Dashboard, click the three-line icon next to your Profile in the upper right corner of your screen
     • Select My Account
     • Click Organization details
3. In the Company Info section, select Manage Team Members
4. Review the list of administrators
   • Click Make Contributors to re-assign a role
     • Note: Your account must always have at least one administrator assigned
   • Click Revoke Access to remove access to the ATIS account

If you’re having trouble managing your team members, please contact the Travel Alberta team at atissupport@travelalberta.com or 1-833-270-4232.