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What does it mean to claim my listings?  

If you’re an existing ATIS user, you’ll receive an email from Travel Alberta asking you to sign in and “claim” your listings. 

We have migrated all existing content from the previous ATIS platform and need you to ensure your information is up to date and accurate. At this stage you will have full access to the new platform and can manage your listings on travelalberta.com. 

To claim your listing means you won’t need to worry about starting from scratch on the updated platform, and ensures you review your listing and organization details for accuracy since the platform has evolved.

As this service is part of the ATIS transition, this process is only available to existing users. If you’re a new user, learn how to set up your account. 

Why should I claim my listings? 

If you leave your listings unclaimed by January 2025, you’ll be unable to manage your offerings on travelalberta.com, which may result in outdated information and frustrated travellers. 

How to claim your listings 

Existing ATIS users will receive an email when their listings are ready to be claimed.   

This service will only be available until the end of January 2025. If you missed the window to claim your listing, please contact Travel Alberta at atissupport@travelalberta.com or 1-833-270-4232.  

Follow the steps below to complete this process. 

  1. Check your inbox for an email from Travel Alberta 
    • Be sure to check your spam or junk folder  
    • Click Sign In & Claim Listing(s) 
  2. You’ll be taken to a webpage where you’ll be prompted to set up a new password 
    • Enter and confirm your new password 
    • Click Continue 
  3. Sign in to ATIS using your email address and new password 
    • The email address will be the one used to register your ATIS account 
  4. Complete your Organization Details 
    • Note: This step may already be done for you, and some users might be prompted to skip it 
    • Click Continue 
    • Fill out your location and contact information 
      • Click Continue 
    • Review and confirm that the information you provided is accurate 
      • Click Finish 

Review your listings 

After you’ve claimed your listings, review the following items for accuracy.

  1. Review your Organization Details 
    • Organization name 
    • Website 
    • Logo (optional) 
    • Organization address 
    • Preferred contact information 
    • Your display preferences 
      • Select if you want to make your address or contact information public 
  2. Review your Listing Details 

How to manage team members 

There are two types of users on the new platform: 

  • Contributors: Users who can only view, edit and publish listings. 
  • Administrators: Users who can edit organization details, manage other team members and edit and publish listings.   

If multiple users are added to an organization during the claiming process, they will automatically receive administrator permissions.   

To change user permissions, administrators must complete the following steps.

  1. Sign in to ATIS 
  2. Navigate to Organization details 
    • On desktop: 
      • From your Dashboard, navigate to My Account on the left side of your screen 
      • Click Organization details 
    • On mobile: 
      • From your Dashboard, click the three-line icon next to your Profile in the upper right corner of your screen 
      • Select My Account 
      • Click Organization details 
  3. In the Company Info section, select Manage Team Members 
  4. Review the list of administrators 
    • Click Make Contributors to re-assign a role 
      • Note: Your account must always have at least one administrator assigned
    • Click Revoke Access to remove access to the ATIS account 

If you’re having trouble managing your team members, please contact the Travel Alberta team at atissupport@travelalberta.com or 1-833-270-4232. 

Troubleshooting issues

Check your spam or junk mail and confirm you’re using the email associated with your previous ATIS account.  

If you would like ATIS to resend the email, follow the steps below.

  1. Navigate to the ATIS sign-in page 
  2. Attempt to sign in using your existing credentials 
  3. You will be prompted to check your email 
    • Click Resend email 
  4. Check your inbox 

If you’ve confirmed that you haven’t received the email, please contact support using atissupport@travelalberta.com or 1-833-270-4232. 

If you need to set up multiple ATIS accounts, we’re here to help. Please contact Travel Alberta using atissupport@travelalberta.com or 1-833-270-4232. 

If your personal or organization details are incorrect, learn how to update them here. 

If you see an offering you don’t recognize or would like to transfer it to a different organization, contact support using atissupport@travelalberta.com or 1-833-270-4232. 

 

Yes, Travel Alberta will move all your published listings to the new ATIS platform. 

However, ATIS has a new categorization system, so it’s important to review and confirm they still accurately reflect your offering type. 

Travel Alberta will not be moving unpublished listings to the new ATIS platform. 

If you require information from an unpublished listing on the previous platform, please contact the ATIS Help Centre using atissupport@travelalberta.com or 1-833-270-4232. 

There are three possible reasons why your offering isn't appearing on travelalberta.com: 

  • You don't have an ATIS account yet. Learn how to set up your ATIS account and ATIS tourism listings here. 
  • Your listing does not meet the criteria. If you’ve submitted a listing for approval but it was not accepted, you'll be notified via email with the reason and what steps to take. 
  • It’s on the way! Your listing should be reviewed in under 72 hours. Once approved, your listing will appear immediately on travelalberta.com. It may take an additional 1–2 weeks for Google to index your listing and display it as a result when using the Travel Alberta search function. 

You can reach out to the ATIS Help Centre using atissupport@travelalberta.com or 1-833-270-4232. 

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Troubleshooting

ATIS Inquiries/Support

Access to support and information from Alberta Tourism Information Service Listings with Travel Alberta

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(833) 270-4232