Travel Alberta

Assistant Manager, Admissions - West Edmonton Mall

Nov 13, 2012
Oct 11, 2012
West Edmonton Mall

The Admissions Assistant Manager is responsible for assisting the Admissions Manager in providing leadership and direction to the department supervisors and cashiers that provide daily quality-ticketing and admissions services to the guests of West Edmonton Mall's parks and attractions.

Primary Responsibilities:

-Managing a comprehensive point of sale system, preparing reports and establishing effective cash controls and monitoring systems.

-Assisting the Admissions Manager in overall staff management and morale in the department including interviewing, performance evaluations, policy monitoring, administration, and staff monitoring.

-Overseeing and facilitating staff training programs that emphasize accurate and and accountable customer friendly financial transactions at the Admissions tills.

-Preparation and management of weekly staff schedules.

-Ensuring department quality assurance as well as developing new and innovative ways to constantly improve the department as a whole.

-Managing staff and procedures in the ticketing process for a variety of large scale special event bookings at West Edmonton Mall's attractions.

-Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills.

Desired Qualifications:

-Experience working successfully with a variety of employees including mentoring many young employees new to the workforce.

-Excellent communication and interpersonal skills complemented by team building and motivating abilities.

-A minimum of 2 years experience acting as an Assistant Manager/Supervisor in the retail industry or similar operation with staff levels of 25 employees or more.

-Previous operations management experience handling cash and providing quality customer service with the ability to work in a fast-paced environment.

-Post secondary education in Business Management or related training is a definite asset.

-Enhanced computer skills including a working knowledge of MS Office applications.

-Enthusiastic, self-motivated and drive by results and extensive knowledge of West Edmonton Mall's attractions.

-Applicants must have a flexible schedule that allows for some evenings and weekend work.

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