Travel Alberta

Inside Sales Representative

Aug 28, 2017
Aug 4, 2017
Canadian Mountain Holidays LP (CMH)
With 50+ years of experience Canadian Mountain Holidays LP (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 2 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta, Canada.

The CMH mission is to guide you through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners and our communities.

Our Values
  • Safety as a cornerstone.
  • Share our passion – every day.
  • Always act with integrity.
  • We work as a team.
  • Aim for best.
  • Balance our social, fiscal and environmental responsibilities.

Headquartered in Denver, Colorado, Intrawest is an industry leader in the development and management of four season mountain resorts. Intrawest has interest in a network of resorts and businesses including CMH across North America. Intrawest is a publicly traded company (NYSE: SNOW).

Position Overview:

The Inside Sales Representative will play a critical role in assisting potential guests in identifying the CMH trips best suited to them. This position will sell for both our winter and summer programs.

Essential Duties:

  • Educate prospective guests in order to help them find the right experience in one of our 11 lodges and many different programs within them.
  • Guide prospective guests through the entire sales process from the time they show interest in CMH to the point that they pay and book their trip.
  • Expertly handle incoming interest from prospective guests whether it is by phone, email or web inquiry.
  • Demonstrate a good understanding of our business in order to effectively articulate the CMH value proposition and differentiate our product from other operators.
  • Through the use of outbound call campaigns, play an active role in re-engaging past customers and keeping them informed of changes, new products and company announcements.

Education and Experience Requirements:

  • Education:
    • A University Business or Communications degree or College Diploma with specialization in Tourism or Ski Resort Management.
  • Experience:
    • 2-4 years sales experience required. 
    • Experience with ski, travel or luxury industries preferred.

Knowledge and Interpersonal skills required:

  • Is honest and demonstrates integrity.
  • Follows established policies and procedures.
  • Is able to manage confidential information.
  • Reports to work exhibiting a professional appearance within defined guidelines.
  • Is supportive of CMH mission and core values.
  • Sets a positive attitude for others to follow.
  • Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions.
  • Is organized and capable of performing multiple tasks.
  • Is trustworthy and self-directed in work tasks.
  • Sees projects through to completion including follow-ups on any identified issues or long-term concerns.
  • Is able to handle a fast-paced working environment.
  • Is flexible with days and hours of work, based on business needs.
  • Prioritizes, and re-prioritizes personal time versus work. 

Leadership Competencies:

Leaders are expected to demonstrate competencies in the following core areas:
  • Demonstrates Personal Excellence:
    • Is honest and principled; develops self and inspires others; exhibits confidence and courage, has authenticity, is genuine and does not hide behind authority.
  • Builds and Fosters Relationships:
    • Shares knowledge, has organizational savvy; works across the enterprise through effective communication and strong executive presence.
  • Champions the Customer:
    • Understands the needs and behaviors of key customer segments, anticipates needs and seeks to create value for the customer.
  • Develops Successful Strategies:
    • Is strategically focused and agile, has global industry awareness and a strong business acumen.
  • Creates the New and Different:
    • Is innovative, insightful and optimistic about change, takes calculated risks. 
  • Builds Diverse Talent:
    • Empowers people, celebrates success, and drives high performance. Develops the capabilities of others as a role model, a coach and a mentor.
  • Drives Results:
    • Plans proactively, organizes work and mobilizes resources against key priorities, initiates actions and drives decisions, maintains focus on priorities, is accountable.

Other duties as assigned:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change as may the details associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.

Physical demands and working conditions:

This position may be required to work evenings, weekends and holidays.

Office Environment:

  • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
  • Manual dexterity to operate a computer and other common office equipment on a constant basis.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Please visit to apply.

Only the most qualified applicants will be contacted.
CMH is an Equal Opportunity Employer