Travel Alberta

Manager, WEM Inn

Aug 26, 2016
Jul 20, 2016
West Edmonton Mall
The Manager for WEM Inn oversees the day to day operations of the Front Office consisting of Front Desk Agents, Night Auditors and Housekeeping. Ensures hotel standards, policies and procedures are communicated and observed by department employees while providing required reports and observations for Senior Management.

Primary Responsibilities:
  • Ensuring all Front Desk employees are performing according to set hotel service standards and representing the hotel’s core values.
  • Maintaining the quality standards for the department, while adhering to WEM Inn’s core mission, vision, and values.
  • Conducting staff management for the Inn including interviewing and selection, performance evaluations, scheduling, inputting payroll, policy monitoring and administration, and staff mentoring. 
  • Ensuring quality control procedures that emphasize friendly, accurate, and accommodating guest interactions are being met. 
  • Responding to guest concerns and special requests while utilizing exceptional customer service and conflict resolution skills. 
  • Assisting in the plans and arranges for guest arrivals and ensures special requests and arrangements are communicated and understood by front office staff.
  • Other responsibilities as required.
Desired Qualifications:
  • Three (3) to five (5) years of experience working in a Front Office Management or Supervisory based position. 
  • A high level of professionalism in the workplace and a desire to take on new challenges as they arise.
  • Individuals must have excellent communication and organizational skills, must be able to multi-task and problem solve, and must be able to work under pressure. 
  • Experience working successfully with all employees including staff mentoring and coaching. 
  • Excellent knowledge of computerized Front Office systems and the ability to work in a fast paced environment. Completion of a post-secondary Hospitality Management diploma/certificate or business management diploma.
Terms of Employment:
  • This is a full-time position required Monday through Sunday.
  • This is a salaried position that will depend on experience and qualifications. 
  • Must be able to pass a basic security clearance.
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