Use the links below to register for these on-demand webinars:
Chinese travellers love to shop – for themselves and for family and friends at home. This free, on-demand session helps you understand how to make your store more “Chinese friendly” and benefit from the increased number of Chinese travellers in the province. You’ll learn about the types of merchandise Chinese travellers find most appealing and display techniques; you’ll hear about their shopping habits and the importance of signage and payment options. This training is applicable for management and frontline staff.
Register for Retail Ready webinar
Cultural awareness is key to understanding the Chinese market. In this online, on-demand training, we provide information on how to welcome the Chinese traveller, traditions that drive the Chinese belief system, food, culture and more. This training is applicable for management, customer service representatives and frontline staff.
Ready for Cultural Awareness webinar
Exceptional hospitality is at the heart of every hotel’s mission and understanding your Chinese guests’ needs is key to a remarkable stay. In this free on-demand session, we’ll help you get “ready” by providing you with information on hotel amenities that Chinese travellers look for, what types of information you should translate, and simple phrases you can learn to make them feel welcome. This training is applicable for management, customer service representatives and frontline staff.
Register for Hotel Ready webinar
Culture and customs strongly influence Chinese travellers' food and beverage preferences. In this free on-demand session, you'll learn about the types of dishes preferred at each meal, their beverages of choice, service expectations and how to present menu items to help your Chinese guests make their dining decisions. This training is applicable for management and frontline staff.
Register for Restaurant Ready webinar
The Global Ready – China online training was developed for Travel Alberta by BRIC Marketing Group (BMG), a tourism marketing company with years of experience in the China market.